Jason Buhle, AnswerLab; Tchicaya Robertson, Accenture; Steve Fadden, Google; Jenna Hammer, Zillow; Tom Dewitt, Michigan State University
3:00 p.m.-3:45 p.m. ET
As the roles of UX, CX & Insights evolve, so to do the skill sets and mindsets required to elevate each function. Leaders representing multi-disciplined perspectives discuss organizational expectations, the need for technical, strategic and soft skill development and the behavioral traits they seek when building a team to extend their influence within the organization and competitive advantage in the marketplace.